The player from Austria had been unable to withdraw €600 from Kingbilly.com despite wagering over 3x of her €50 deposit. She had attempted multiple withdrawal methods and tried contacting customer service five times, but had received no response. The player's account had been fully verified and he had previously withdrawn funds using Instant Bank Transfer. The issue was resolved after the player received an email from Kingbilly.com. We had marked the complaint as 'resolved' in our system.
King Billy Casino (Curacao) - Player faces withdrawal issue at Kingbilly.com.
Amount: €600
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Hello.
I deposited €50 at Kingbilly.com and wagered more than 3x the amount. I played without using bonuses. I requested a withdrawal of €600, but it keeps getting rejected. I deposited the €50 using 'Sofort Überweisung'. I attempted the withdrawal with a credit card, bank transfer and Brit. A withdrawal with 'Sofort Überweisung' is not possible from the side of Kingbilly.com. I have played and cashed out previously at Kingbilly.com without any issues, but this time it's not working. I have also tried to contact customer service 5 times via email, but I’ve received no reply. I have screenshots and videos for all the above mentioned claims. Just to add, my account is open and I have full access to it.
I seek assistance.
Thanks in advance,
Fatih
Automatic translation:
Public
Public
4 months ago
Dear FatihVienna,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Was there any visual explanation or notification on why your withdrawal wasn't processed? Is it an internal casino system issue, or it’s related to your account only?
- Which payment method have you used in the past to withdraw your winnings successfully?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
- Is any withdrawal currently pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
4 months ago
Translation
Hello Thomas.
Thank you for contacting us.
- Yes, my account was fully verified a long time ago.
- No, the casino does not respond to me via email. The casino has deactivated my chat function. There was also no explanation as to why my withdrawal requests were rejected.
- In the past I have only withdrawn using Instant Bank Transfer. There were more than 3 withdrawals.
- Yes, a payout is pending. Originally it was €600, now it is €1000.
- I will send you an email with the casino's communication.
I'm afraid I won't get my winnings, I'm really frustrated 😣
Edited
Automatic translation:
Sensitive attachment
Sensitive attachment
4 months ago
Translation
Hello again Tomas. My withdrawal of 1000€ was rejected again. I have now sent over 8 emails to support@kingbilly.com to ask why my withdrawal was being rejected. I didn't get a single answer. I tried over 10 times to withdraw my winnings using all, really all, withdrawal methods provided by Kingbilly.com. None of them worked.
I have now set a bet limit of €1 per month so that I am not tempted to gamble.
I hope you can help me.
Thanks in advance
Fatih
Automatic translation:
Public
Public
4 months ago
Translation
King Billy blocked my account. What an embarrassment.
Automatic translation:
Public
Public
4 months ago
Has the casino informed you why your account was blocked and withdrawal withheld?
If you were informed via email, please forward it to my email at tomas@casino.guru
Public
Public
4 months ago
Translation
No, my account was blocked and I have not received a single email or other response.
Automatic translation:
Public
Public
4 months ago
Translation
Hello Tomas. I received an email from KingBilly. The case is solved for me. I request that the case be closed. Thank you for your efforts.
Kind regards
Fatih
Automatic translation:
Public
Public
4 months ago
Dear FatihVienna,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
