The player from India deposited 1459 INR into his Khelraja account on the 24th of August, 2023. Despite confirmation on the gateway page, the funds have not appeared in his casino wallet. We rejected the complaint because the player didn't respond to our messages and questions.
Khelraja Casino - Player’s deposit is not credited to the account.
Amount: 1,459 INR
Khelraja Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Khelraja Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
hello team, plz help me i deposited rs 1459 in my khelraja account on 24th August 2023. And payment also was confirmed on gateway page. but still not received in my casino wallet and no one is helping on live chat. Everyone copies and pastes the same message. They have now restricted my live chat as well. I request you with folded hands to help me.
deposit amount: 1459 INR
Date: 24/08/2023
Method: E-wallet-2 (Deluxpay UPI)
Transaction ref. ID/UTR ID: 323641358789
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1 year ago
Dear Navi0,
Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Navi0,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
