The player from the US had submitted two withdrawals, one for $1,500 and another for $2,500. The casino had only paid $500 and had not responded to contact attempts for nine months. The player had provided all the necessary information and screenshots to the Complaints Team. The casino had responded, stating that they had not received the payout mode from the player to transfer the funds. After the player had submitted the required documents and preferred payout mode, the casino did not confirm the completion of the transaction. Without any confirmation from the player, they had to reject the complaint. The player's frustration with the casino's handling of the situation and repeated requests for information were noted, but ultimately, the complaint was marked as unresolved due to insufficient evidence and the casino's claims regarding the cancellation of the withdrawal request.