Kats Casino - Player's withdrawal is denied due to bonus issues.

So I played with a welcome bonus for 25 spends and I won and I had a play through amount of 13 little over $1300 and I ended up making the playthrough amount so I went to withdraw $117.00 because that was the withdrawal limit was 100 bucks and so I tried to withdraw 117 and I even asked the chat help if it was OK if I played with my own money once I deposited it because I had to deposit some money in order to proceed with the withdrawal and so I deposited 44 bucks and all was well I asked the chat lady can I play the 44 bucks and if I did after that was done is it possible that I am I allowed to use another bonus she said yes well while it was pending I even asked while it was pending is this OK she said yes so while that happened I use the bonus used it up I checked on my withdrawal and it was denied because they say I used multiple bonuses in a row even though I deposited in between but apparently the deposit that I used was connected to my bonus my first bonus so that it didn't count as a deposit but I wasn't told that and then so the next bonus I used it counted as too many bonuses in a row so they took my money these people are a scam they are worthless and they are liars and there was nothing they they said there was nothing they can do they're horrible and I was hoping I could find another cool casino to play at but they operate without a license and I see why

Hello melanielov,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kats Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do I understand it correctly that you've claimed 2 bonuses in total?
• What kind of bonus was the second one you claimed?

Looking forward to your answer.

Regards,

Nick