Kats Casino - Player's withdrawal is denied due to bonus issues.

So I played with a welcome bonus for 25 spends and I won and I had a play through amount of 13 little over $1300 and I ended up making the playthrough amount so I went to withdraw $117.00 because that was the withdrawal limit was 100 bucks and so I tried to withdraw 117 and I even asked the chat help if it was OK if I played with my own money once I deposited it because I had to deposit some money in order to proceed with the withdrawal and so I deposited 44 bucks and all was well I asked the chat lady can I play the 44 bucks and if I did after that was done is it possible that I am I allowed to use another bonus she said yes well while it was pending I even asked while it was pending is this OK she said yes so while that happened I use the bonus used it up I checked on my withdrawal and it was denied because they say I used multiple bonuses in a row even though I deposited in between but apparently the deposit that I used was connected to my bonus my first bonus so that it didn't count as a deposit but I wasn't told that and then so the next bonus I used it counted as too many bonuses in a row so they took my money these people are a scam they are worthless and they are liars and there was nothing they they said there was nothing they can do they're horrible and I was hoping I could find another cool casino to play at but they operate without a license and I see why

Hello melanielov,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kats Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do I understand it correctly that you've claimed 2 bonuses in total?
• What kind of bonus was the second one you claimed?

Looking forward to your answer.

Regards,

Nick

Dear melanielov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.