The player from Wisconsin has been waiting over 4 months for a withdrawal and previously canceled and reinitiated the request, believing it might expedite the process. Despite completing the required wagering, the casino continues to ask her to wait.
Kats Casino - Player's withdrawal has been delayed for over 4 months.
Amount: $210
Kats Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Kats Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 19h 30m 38s
Case summary
4 hours ago
Public
Public
14 hours ago
I have done the wagering for this deposit and they have not paid me it actually was over 4 months i did a cancel withdraw and then rewith drew it thinking that might help they tell me to wait it takes time. I have played here a while and withdrew before
Public
Public
4 hours ago
Dear buget6315,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When did you make the last successful withdrawal and how many days did it take to be processed?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
buget6315 has 6d 19h 30m 38s to reply
