Kats Casino - Player’s withdrawal has been delayed for two months.

I won 2130 its been since Jan 23 its now March 22st I'm lied to ever time I contact support. This casino is horrible. Customer service just says same thing .then manager Marcus says it will be in next week just to get me off the phone.im now realizing that om not getting funds. SCAM SCAM SCAM. They take deposit. Tell you 5 to 7 day bitcoin payout well it's now 2 months.

Dear realekeith,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I was told I had payment dates set for 590 installments never came. Marcus account manager promised this Friday. Still nothing. They lie and tell me same thing over and over.

Hi realekeith,

• Were your winnings accumulated with or without an active bonus?
• Was your account, including the payment method, successfully verified?

Thank you.

Used bonus and completed playthrough. Won fair and square bitcoin withdraw verified and approved on Feb 1st

Thank you very much, realekeith, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Kats Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear realekeith,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kats Casino representative to join this conversation.

Dear Kats Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Great thank you

The third party payment company that we are coursing these payments through throttled the account for some of our players. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.

Dear realekeith,

Could you please confirm, if you have seen any progress in your withdrawal process?

Thank you

No.date came as they promised and still nothing

Dear Kats Casino,

Could you please provide a timeframe, in which the player can expect to receive his winnings?

Thank you.

Hi Mirka,

As per the update from the withdrawal team, the funds have been transferred to player's selected payout mode and the payment hash has been shared with the player as well.

Partial payment of 580 received

Dear realekeith,

Thank you for the confirmation. Have you received other payments too?

Dear realekeith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No payment

Dear Kats Casino,

Could you please clarify, why the player hasn't received his following payments yet?

Thank you

I installments due said by 12th of May and nothing

We apologize for the delay, please rest assured the withdrawal team is working on transferring the funds to your preferred payout mode.

We appreciate your patience.

Dear realekeith,

Please inform me, when you receive the withdrawal.

Thank you

Dear realekeith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.