This player from New Jersey has been waiting for a withdrawal of $2,130 for two months. Despite the casino's claim of a 5-7 day Bitcoin payout, this has not been the case.
I won 2130 its been since Jan 23 its now March 22st I'm lied to ever time I contact support. This casino is horrible. Customer service just says same thing .then manager Marcus says it will be in next week just to get me off the phone.im now realizing that om not getting funds. SCAM SCAM SCAM. They take deposit. Tell you 5 to 7 day bitcoin payout well it's now 2 months.
Dear realekeith,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
I was told I had payment dates set for 590 installments never came. Marcus account manager promised this Friday. Still nothing. They lie and tell me same thing over and over.
Hi realekeith,
Thank you.
Used bonus and completed playthrough. Won fair and square bitcoin withdraw verified and approved on Feb 1st
Thank you very much, realekeith, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Kats Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.
Dear realekeith,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kats Casino representative to join this conversation.
Dear Kats Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
The third party payment company that we are coursing these payments through throttled the account for some of our players. We apologize for the inconvenience and will try to get the full payment out faster than the agreed upon schedule.
Dear realekeith,
Could you please confirm, if you have seen any progress in your withdrawal process?
Thank you
Dear Kats Casino,
Could you please provide a timeframe, in which the player can expect to receive his winnings?
Thank you.
Hi Mirka,
As per the update from the withdrawal team, the funds have been transferred to player's selected payout mode and the payment hash has been shared with the player as well.
Dear realekeith,
Thank you for the confirmation. Have you received other payments too?