Dear Kats Casino, I've just checked your terms and it indeed says that "The maximum withdrawal amount from any Deposit bonus is ten times the face value of the deposit amount." I have also found the following information: All bonuses are non-cashable and will be removed at the time of withdrawal: e.g, if a player receives a bonus of US$100.00 and later requests a $390.00 withdrawal, the $100.00 bonus will be removed and the withdrawal will total $290.
So the deposit of $100 was made and the bonus of $500 was given to the player (500%), then the player claims to have won $1700. We deduct the amount of the bonus given ($1700 - $500 = $1200) and then apply the max cash-out rule, which is, as the player noticed, $1000 (10x the deposit of $100). So the player should receive $1000 out of $1200, as I see it.
Could you please explain your calculations?
Dear Kats Casino, I've just checked your terms and it indeed says that "The maximum withdrawal amount from any Deposit bonus is ten times the face value of the deposit amount." I have also found the following information: All bonuses are non-cashable and will be removed at the time of withdrawal: e.g, if a player receives a bonus of US$100.00 and later requests a $390.00 withdrawal, the $100.00 bonus will be removed and the withdrawal will total $290.
So the deposit of $100 was made and the bonus of $500 was given to the player (500%), then the player claims to have won $1700. We deduct the amount of the bonus given ($1700 - $500 = $1200) and then apply the max cash-out rule, which is, as the player noticed, $1000 (10x the deposit of $100). So the player should receive $1000 out of $1200, as I see it.
Could you please explain your calculations?