Kats Casino - Player's winnings are being denied.

I played a bonus that went through on the software. From what I knew it was clear it went through the system. I won 100 bucks now they wont pay. I made tons of deposits so far probably too one of their sister sites. I would like to cash out if thats possible.

Hello Guitarguy23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kats Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this the first bonus ever you used in the casino? When was the last time you deposited? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I believe that I was verified for coupons when I registered there were no problems with this particular casino. I believe that I am not all too sure about the bonus thing because I don't recall playing at Kats too too much. I have deposited at casino extreme, planet 7, Red Cherry etc. A few others too. What I am suprised about is even when we deposit we don't get free spins and a chip like in the introductions so I don't know. I spoke with this casino once, and only once. They were pretty much right off the bat giving me inteference so instead of letting tempers flare like they do when it comes to this much money I hope too have this settled on this forum.

Hello Guitarguy23,

Is your Kats Casino account verified? Did you ever deposit to this specific casino? Why doesn't the casino want to pay out the winnings, what did they say?

Dear Guitarguy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.