JustSpin Casino - The player's verification is stuck.

I realised that nitro casino, just spin, and ultra casino are sister casino, i had a bad experience with just,spin they blocked,my account and found all kind of excuses not to pay me, with communication back and forth for 3 weeks and reading complaimts from all these casinos, i think Betpoint Group should be known as a group who do not want to pay and cannot be trusted.

Hello Denise842,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Justspin Casino.

Could you please elaborate the issue as it is not entirely clear what is your issue with Justspin Casino. Did you experience any unfair things or anything that affected you?

Please note that we can't help to resolve a complaint based on the current description so it would be great to get more information from you.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi i am waiting for just spin to pay me a withdrawal of 250.00. I deposited with interac, there should be no problem to pay me the same way. It had been over 2 weeks of exchanged emails in order to be be paid, now they claim that i did not send them all the infos from my bank, i did send a screeshot of my profile, iban and swift number, screenshot of my interac deposit and sceenshot of my bank account, at first they wanted a pdf of my bank account, the bank says it is a private site, now they say what i sent them is not enough, i ask them what they needed actually, i did not received an answer. And finally they block my account. It is very upsetting.

Dear Denise842,

Could you please forward the communication between you and the casino to nikolas.b@casino.guru? Also do not be worried yet about the closed account. It is sometimes common that the casino closes the players account until they are fully verified.

Looking forward to your answer.

Regards,

Nick

Hi Nic what is the status of my claim.. did you received the communication from me and the casino that i sent you.

Thank.you

Hello Denise842,

Yes, I've received all the e-mails. The last one seems to be a respond from the casino of which documents do you still need to provide. Could you please advise if you have sent them since?

Hi i.do not know what they want. It says they do not,have a copy of the interac deposit i made. I played with that deposit and they accepted it. It should be easy to pay me by interac as my deposit. They seems to have accepted,all the documents i sent,them, so i,do not,know why they are delaying to pay

And as i said my account is blocked so i cannot ask for the withdrawal again

Hoping to resolved that misunderstanding. I sent you a copy of my deposit to gigadat from my bank.

Hello Denise842,

Based on your description they would like to see a statement of your deposit from interac. It should contain your details together with the deposit you made to the casino. It is a common procedure to check if you used your own money as it is prohibited to use someone else's payment method. Also the account block is up only until you provide them all the documents. Please be sure to provide them the document I mentioned above through e-mail directly to the casino and also keep us updated.

Regards,

Nick

i sent them a pdf copy of my bank accpunt, finally, two days ago, i did not heard from them yet, i hope they will accept it and unblock my account so i can ask for my withdrawall again, thank you for your help.

Hi i was paid finally, thank you for your help and patience.

Thanks again

Dear Denise842,

Thank you for the confirmation. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick