JustCasino - Player’s withdrawals are delayed due to a bonus dispute.

There is much, much more to talk about, but I will summarize my words with the main problem. They claim that I violated the terms and conditions of the bonus by placing a bet higher than 5 euros in roulette. This bonus, worth 2,000 euros, is a reward for getting first place in one of the tournaments, and they do not. They know that I read the terms and conditions of this bonus, as it is a reward amount and not a bonus restricted by terms and conditions. The proof is that I can withdraw the amount or use the amount to play.

they just slow fraud me more than one week

( the disputed amount of money is more 300000

euros)

because i didn’t mentioned the tournaments wins and the change of my account balance with out using it ,, but hat can i say professional thieves!

Dear falenizi36,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the exact link to the tournament you participated in? Alternatively, if it’s easier, you may send screenshots of the tournament details along with its terms and conditions.

Was this a free-entry tournament, or did it require a deposit to participate?

Also, were there any wagering requirements attached to the tournament winnings that you needed to complete for your winnings to count as a real money balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika