JustCasino - Player's withdrawals are being rejected after account issues.

This dates back to some to start of the year I won a lot of money and decided to put account on cool down mandatory wait time is 24 hours after you ask to have it unlocked. I messaged me being silly they did it strait away violating there own rules then they suspended my account so I couldn’t play casinos I thought it was just a bug I had no idea it was suspended.So I made a new account and with free money it worked fine and not on the last one they are rejecting my withdrawals and saying it’s with the relevant team and will notify me never gettting anywhere and just the same process every time I ask. I feel they stuffed with cool down period then decided to suspend it with out notification then decide to hold my money from me

Dear Azpollock_4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JustCasino.

Please note opening multiple accounts is prohibited in online casinos. Opening more than one account is considered a breach of casino rules and might cause you issues such as confiscation of funds.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your winnings of A$3500 were accumulated on your first account roughly one year ago?
• Are these winnings still on your account?
• Have you completed account verification for that account?
• Could you please explain under which circumstances was your original account blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas