The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as 'resolved' in our system.
JustCasino - Player’s withdrawal requests are delayed.
Amount: 2,500 CHF
JustCasino
Safety Index:Below averageSafety Index
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5.3
JustCasino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
I've been waiting for 28 hours for the first withdrawal request of 1500.-, and nothing changes!! The support is not helpful, always the same excuses.
The same thing happened with the second withdrawal request of 1000.-, again a maximum wait of 24 hours.
Stay away from this casino.
Automatic translation:
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10 months ago
Dear DaGhost,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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10 months ago
Dear DaGhost,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Translation
It's done! I also had my account blocked there. Because payouts take forever
Automatic translation:
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, DaGhost, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
