The player from Canada has not received over $14,000CAD of winnings. Despite contacting support 10 days ago and providing necessary verification information, the player received no helpful updates or winnings. Since the player already has one complaint regarding this casino in progress, we had to close this one.
JustCasino - Player's winnings have not been credited to his account.
Amount: Can$14,000
JustCasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Along with my uncredited winnings of over $14,000CAD. I contacted support 10 days ago requesting my game play history so I could verify the wins myself and also provide it you you to help my case. 6 emails and 10 days later I get a reply asking for me to verify my birthday and last four digits of my phone number. Then she sent me an email saying my request has been sent to the relevant department. Kindly wait until the send it. Like seriously? It's almost 2weeks and no winnings, no updates, NOTHING!!! What more can L do. I seriously think this is a fraudulent company or something nefarious. Please help me get this sorted. I'm going crazy with all this crap.
Public
Public
11 months ago
Dear jabergeron07,
Thank you very much for submitting this complaint. I'm very sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please explain in more detail why the winnings have not been credited to your account?
Please specify what game you played.
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
11 months ago
We have received the following message from the player:
I made an error. My complaints there are two separate issues but at JustCasino.com not a try JustCasino.io
Dear jabergeron07,
We have noticed that you have already one complaint regarding JustCasino in progress, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each problem. Thank you very much for your understanding.
