The Irish player had deposited funds into their casino account, which was subsequently disabled. The casino had requested verification to return the funds, but the player was unable to log in due to the disabled account. We had reached out to the player for additional details about the ongoing verification process and the last communication with the casino. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.
JustCasino - Player's account disabled right after deposit.
Amount: €100
JustCasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
I made a deposit and the casino disabled my account. Now they tell me I have to log in to verify myself to get my money back. The account was closed less than 20 seconds after the deposit. I can not log in to verify as the account disabled
Public
Public
7 months ago
Hello anig1081,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
