Jungliwin Casino - Player's asking for a deposit refund.

You have yo know I am a gambling addict and are registered in the Dutch register so that you are not allowed to gamble. However, since I am an addict I did find a casino that allowed Dutch players to register, eventhough they are in the official non-gambling register (Cruks).

By Dutch law, gambling sites without a license are not allowed to let Dutch citizens deposit and play. This casino did allow me though and I've deposited 400 euros. I know it's a kind of grey area and that I should be responsible for my own behaviour. However, I do everything to quit gambling, therapy, Anonymous Gamblers... Still this casino did allow me to play and spoil 400 euros. This is against Dutch Gambling Act. I've requested to close my account and I want to have a refund of my deposit, since this casino is not allowed to let Dutch players play.

They say that they do not have to refund me, but I do not agree. Can you please help me to get my deposits back, since I were not even allowed to play here according to Dutch law?

Dear Katja55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, if the casino wasn't aware of your gambling problem before you deposited and started playing, our hands are tied and we are not in a position to ask for a deposit refund. I am sure you understand that registration in the Dutch register applies only to casinos licensed by the Dutch government, however, this is not one of them.

Could you please advise if you still have access to your casino account? If your account has been closed, I am afraid that there is not much we could do for you in this case.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

https://www.dutchnews.nl/news/2023/03/five-firms-fined-e26-million-for-offering-online-gambling-without-a-licence/

I think the article above says enough. As a Dutch citizen I did everything I could to prevent myself from the gambling trap. In their T&C the casino states :

You are aware that the right to access and use the Website and any products there offered, may be considered illegal in certain countries. Jungliwin is not able to verify the legality of service in each and every jurisdiction, consequently, You are responsible for determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside or citizen of which you are.

This is simply AGAINST the Dutch law. When people have a disease and try to do everything against gambling addiction, you simply cannot write this in your T&C. It's the same you say "well if killing someone is legal in your country is your responsibility. We give you a gun and good luck". It is insane! These casinos operate in a grey area and take a lot of profit from addicts like me. I did everything I could in order to be not able to gamble and illegal operators like this casino still accept me without any question.

At this moment I do not have access to my account since I asked them to close it. I am aware of the fact that strictly seen I am responsible for my own behaviour. However, I am sick. I try everything to quit gambling and casinos like Jungliwin accept people like me illegally, against the Dutch law, and take money from me. I want to create a prejudice and hope this casino will stop accepting Dutch players.

Because of violation of the Dutch Gambling Act, I think it's more than reasonable to refund my deposits since I should never been able to create an account.

Thank you for your reply, Katja55. I must remind you again that the Dutch register only works for casinos that have a Dutch license. Unfortunately, this blocking system doesn't share information about registered players with casinos that have other licenses and we are not in a position to ask for a refund if the casino wasn't aware of your gambling problem.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Dear Katja55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.