Jungliwin Casino - Player is requesting a refund on his deposits.

Hello,

I want to request a refund from Jungliwin,

I am a VIP member and requested to close my account permanently several times, I have send emails to support@jungliwin.com and also via the vip email and telegramm for some reason they don’t want to close my account.

Due to gambling issues i still have made several deposits.

In order to be a responsible casino they should have closed my account, now I want my money back due to their lack on responsibility.

i have a lot of proof, emails ..screenshots etc

hope u can help me.

Thanks

Dear Pflup,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players with gambling problems).

• Did you specify the reason why you wanted your account closed to the casino?
• Would you be so kind as to forward me the account closure requests that you sent to the casino?

My email address is tomas@casino.guru

Thank you very much in advance.

Best regards,

Tomas

Hi Tomas,

Thanks for your help!

I have send you emails with the details.

Thanks

Thanks for your patience.

Unfortunately, in your submitted screenshot and emails I can't see you mentioning the gambling problems to the casino support.

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. The casino will try to retain you as their customer.

On the other hand, self-exclusion does have an impact. If a player successfully makes a self-exclusion the casino agrees not to open this account and prevent the player to play further.

I would recommend you contact casino support and request a self-exclusion due to gambling issues.

The email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (permanently).

The reason for my decision is xxx (gambling problems)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@jungliwin.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Dear Pflup,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Thomas,

please reject the complaint, all solved out with Jungliwin.

thanks

Dear Pflup,

Thanks for the update. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru