Jungle Raja Casino - Withdrawal of player's winnings has been delayed.

Hi I have made a withdrawal request of rs2500 on 2nd January 2023 and also on 3rd 4th and 5th January I made withdrawal requests but not a single request is been processed and every time they made same excuse of technical problem or heavy traffic.it seems they are delaying payments deliberately. And this problem is prevailing since last month. Before that they are regularly paying but now they are delaying payments and not giving satisfactory reply.

Dear sanjayahmd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have recd the withdrawal amt.

Dear sanjayahmd,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru