Jungle Raja Casino - Player has been accused of opening multiple accounts.

sir 10 day ago i create account jungleraja.com and i receive 500rs welcome bonus in bonus i play slots game and i win 8500rs i ask for withdral to casino casino say deposit 500rs and then u can withdral i deposit 500rs 7 day casino verify my account and then banned my account and say multiple account you create 1 device 1 bonus if i try other account with same device i cant recive bonus so how can i create multiple account please help me sir casino not reply me my jungleraja.com

Dear Rohit,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casinos General T&Cs (https://www.jungleraja.com/en/terms-and-conditions)and I found this:

"4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so)."

Is there any chance that someone from your family/household created the account sometimes in the past? I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening or using the account.

Additionally, please, forward any relevant communication to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

i am not use any vpn and mam 14 day ago i buy a new device that mean there is no chance about multiple account i am sure about that

welcome bonus only one person one device if i try to create other account i do not recive bonus how casino say i have multiple account i deposite 500rs cash after casino banned my account and now not reply my mail

Thank you very much Rohit for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Jungle Raja Casino to join us and give further explanation of the case.

Dear Nick,

I represent JungleRaja Casino.

Customer satisfaction is always a number one priority for us. And we can assure you that we run a fair and fully regulated game environment for thousands of happy customers, that receive their winnings every day.

At JungleRaja we strongly encourage using our services in a responsible manner.

The only reason for us to stop any activity on a customer's account is when we detect the violation of the Terms and Conditions, that each customer agrees with, when creating an account with us and starts using our services. We may kindly inform you that the system review of the customer's account revealed the multiple account creation by the customer, which is a severe violation of our T.C.s. Therefore, according to our policy, which is stated on the website, in such cases the account gets closed and the customer permanently banned.

Best regards,

JungleRaja Casino Team

i do not create multiple account even i try but not recive bonus so i do not create multiple account you have only one excuse only multiple account that not okay give my money back

Could you please send us relevant proof that the player created multiple accounts? Please send it to nikolas.b@guruadmins.com

Dear Nick,

Please kindly be informed that we have sent the requested proof to the email that you have provided.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Dear rohit,

After receiving relevant information from the casino we are now rejecting your complaint. The casino has proven that you created multiple accounts. I am very sorry we couldn't help more, but in this case it is a clear violation of the casino's terms. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru