The player from United States is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Larry,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
Do I understand correctly that your bonus winnings have been cancelled?
Looking forward to hearing from you.
Best regards,
Petronela
Yes I fully verified my account with kasey by calling and sending documents through email
i also have the screenshots of the agent telling me I couldn’t receive my withdrawal due to too many bonuses?
it was 2000$ Total
then I dropped as low as 500$
and after I was told that my cash withdrawal was denied even the remaining 450$
disapeared
this is the resolution I get ? Again not fair your only help is putting it back on me as if I didn’t do something right? Or if I’m in the wrong?
I would seriously look at your motives and ethics
why is it your casino has no problems taking deposits but has no intent on paying out withdrawals
Hi Larry,
I’m sure you understand that I don’t work for Jumba Bet Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to receive your winnings.
Could you please forward any relevant communication to petronela.k@casino.guru?