Jumba Bet Casino - Player’s having difficulties withdrawing winnings.

Hi my withdrawal is still pending on jumbabet, I tried to contact them thru live chat but they will just ignore my query on the withdrawal I kept asking on whats their policy regardingbwithdrawal but they will not respond on any query about it

Dear Harris,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that this was your first attempt at a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Harris for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Harris,

I'm Nick and I'll be helping you with your issue from now on. I would like to ask Jumba Bet Casino to join us and help us resolve the player's issue.

Dear Harris,

I've checked the casino terms and if you played with no deposit bonus money, you should be able to make a witdhrawal only after making a deposit. Is stated in casino terms and conditions in section 8.4. :

"Player's that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. "

Could you please advise if you played with bonus money? I would recommend you to wait to see what will be the status of your current withdrawal and if it will be canceled, you will most likey need to deposit there to be able to make a successful withdrawal request.

I would also like to ask Jumba Bet Casino again to join us as we still haven't hear from them.

Kindly closed this I've already played the remaining amount

Dear Harris,

Thank you for informing us about that. Based on your last post here, the complaint will be now rejected. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru