Juicy Vegas Casino - Player’s withdrawal has been delayed.

WON AFTER SPENDING 20 DOLLARS AND TRIED YO WITHDRAWAL $100 DOLLARS MY WITHDRAWAL was approved and they told me it would be 3 to 5 business days and I would receive my funds it has now been at least 15 business days and they are not doing anything to help me I have asked them to fix this and they have told me over and over to keep waiting that it shows paid on there end lol I know I gave my correct banking information because it was copied and pasted from my account information so I know that I did everything right and they are just taking peoples money and giving nothing back.wasting time and never gives me to check that money transfer recipet number to checked that transmission.

Dear vdikkumbuara,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received transaction tracking numbers from the casino? I understood that you have opted for a bank wire transfer, is that correct?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I asked many times from casino customer support center to give that transfer tracking number to checked with that transfer with my bank but no one's issued that tracking number or any recipet number.they all saying all gd on the casino side end this transection processed. Wait another week to checked from casino side.after 3 weeks why I am still waiting for that bank wire transfer because its only get 7- 10 working days to get hit any bank account so if you can please resolve this matter from 11/07/2022 to today 15 business days finish but still not hit my bank account mate.

Thank you very much, vdikkumbuara, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear vdikkumbuara,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Juicy Vegas Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Juicy Vegas Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Yes mate thank you very much for help this matter and still that transfer not hit my bank account.so disappointed mate

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still money not hit my bank account. So sad and the casino side they lie to much now over 1 month still do the same .

Dear vdikkumbuara,

I understand this must be frustrating for you. I will try to contact the casino again.

Thank you very much for your patience.

Kind regards,

Stefan

Dear vdikkumbuara,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan

Dear vdikkumbuara,

I was contacted by the casino to reopen the case. They have informed me you should have received the bitcoin payment.

Could you please confirm you have received the funds?

I am looking forward to your response.

Kind Regards,

Stefan

No mate there are not proceed my withdrwal

Dear Juicy Vegas Casino,

Could you please provide us with proof that the player was paid?

I am looking forward to your response.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi,

The player withdrew by bitcoin as we do not process wire transfer withdrawals to Sri Lanka. Please see proof of payment below.

I hope this helps.

Thank you.

Kind regards,

Lea

Dear vdikkumbuara,

Could you please check again if you have received the payment in bitcoin?

I am looking forward to your response.

Kind regards,

Stefan

Sorry for late reply that money not recived my bank yet.even my account they blocked and i cant log in to that account.mate i am really disappointed about that casino because they are blocked my casino account and i cant addressed my bit coin wallet address.

Dear Juicy Vegas Casino,

Could you please explain why the player's account is blocked?

Dear vdikkumbuara,

Did you request a bitcoin withdrawal at that time?

I am looking forward to your response.

Kind regards,

Stefan

Hi Stefan,

Please note that the player's account is active.

@vdikkumbuara you can reset your password if you are unable to log into your account. If you are having any difficulties please let me know and I will ask a CS agent to contact you.

Thank you.

Kind reagrds,

Lea

Dear vdikkumbuara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Stefan