Juicy Vegas Casino - Player’s winnings have been capped.

I have deposited over 1200 in the month of November 2020. I haven't won anything all losses. On 11/22/20 i asked customer service for some cash back. I was given $35.00. I played it and finally won $1980.00. I continued playing but then lost. I placed a withdrawal of $1592.80 but the system only allowed $497.80 to be withdrawn. I contacted customer service and they said cash back has a max cash out of $500. I wasn't happy but $500 is better than nothing. Customer service said for me to send my documents asap because finance will not even look at my withdrawal request until I do. I found that very strange. I sent all documents in that they requested. 24 hrs later i get an email from the finance department. Thank you for your documents. Within 48 hrs if your withdrawal is not reversed your money will be sent by wire transfer. I allocated $497.80 to be sent by wire. On the 50th hour they said your withdrawal was sent based on the casino's T & C's. I went to my account and noticed they only sent $100. THERE WAS STILL A BALANCE IN MY ACCOUNT OF $297.80 I was in shock...This casino cannot sent a small payment of $497.80.. They have to send it in increments. WOW...so after talking to customer service and complaining about the amount of money the casino sent me they said the finance department will contact me.

9:53am this morning i received an email stating this

(Please note that your winnings were from free bonuses with max cash out of $100.) I never asked for a free bonus. I asked for cash back. So this is how they get around it. ..It has a sentence about cash back (all Cashback Bonuses come with a 10x Bonus Amount up to $500 maximum withdrawal.) Now they are saying that i got a free bonus not Cashback. This is there way around paying the player.

I cannot believe i deposited and played over $1200 and how i won on $35.. The games here are rigged and so is the Finance Department.

Player beware!

I played my balance and closed my account

Dear Slotman7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I’m not sure how could I be of help. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Please do not hesitate to contact me if there’s anything else, I could do for you, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

As i stated previously this was not a free bonus. It was cashback. I originally won $1,590.00. When i tried to withdrawal it their system automatically took out $1092.22 leaving me $497.80 in account. I contacted customer service and they said that the cashback has a $500 max cash out. If my winnings were capped because of a free bonus then why was $497.80 left in my account. What am I supposed to do with it? Play it, win more and can't withdraw? They sent $100 wire transfer ??? (i think) and left $397.80 in my account. If this was a free bonus of a $100 max cash out their system should have removed $1490 from my winnings of $1590. and then sent the $100 balance but it didn't. It left monies in my account based on cash back.

Their $35.00 won me $1590.00 withdrawal approved of $100

My deposits of $1200.00 won me nothing. Total losses $1597.80

What a scam casino

I fully understand your frustration. Unfortunately, since you’ve played your balance and closed the account, I’m afraid, there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.