Juicy Vegas Casino - Player has experienced a technical glitch while playing.

Hey so I was playing your slot and 6 spins in a row and it continued like that for more till I exited out... were the same.. I screen shot the spins when u started to notice... I think this is a scam and I'm glad I haven't deposited like I was going to... I have the screen shots to prove it and that's not right something should be done about this site... the support person wouldn't even Answer me when I called her out.. I kept the transcript too!!

Dear dustinpurvis88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I have sent screen shots to the email provided

Hello dustinpurvis88,

Could you please explain in more detail what exactly the issue was while you were playing with Free Spins? I do apologize but from the forwarded screenshots I couldn't understand it completely.

If you look at the pics the only thing that changes is the spin number... the actual spin lands in the same spot everytime

I see. Could you please forward the live chat transcript to petronela.k@casino.guru? Thank you very much in advance. Have you been offered any compensation of any kind?

I haven't been offered anything.. I sent the transcript from my wife's email because i accidentally added her info for the auto input..

Thank you very much, dustinpurvis88, for the forwarded transcript. I fully understand that even if you haven't deposited any funds into your casino account and the technical glitch occurred during a free play, it shouldn't happen at all. However, could you please advise what kind of solution would be acceptable for you?

I think advising people of the 0casino... how many people did they get past and scam?? How many people don't know to be more observant... I think getting news out is best

I understand. Even if the complaint will be rejected it's still visible for other players. Do I have your permission to reject this case or you'd like to pursue it?

It's fine do whatever you would normally do with a complaint... I just wanted people to know.. ya know?!

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.