Joy Casino - Player can’t withdraw money from the casino.

This casino does not withdraw money under any pretext, these are scammers, and the casino is scam, they can only take

Hello, Orest.

Thank you very much for submitting your complaint through our website. It is hard to understand your issue, could you specify your problem? Did the casino explain where is the problem with your withdrawal? 

Regards, Jozef

I’m not going to bustle, this casino does not pay money, I threw two payment methods to them, they all blocked them, I will immediately drop this mockery by screens, the casino is a scam, they can only take it and their feedback is very bad all over the Internet. ... One and the same handwriting ... It is impossible to complete the verification, but they can borrow money. I don’t play there anymore, and I will order others

Hello.

Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.

Best regards, Jozef

And what is there to understand, they do not withdraw money under the pretext of verification, well, imagine that you submit an application for withdrawal of funds five times, and five times send a photo of a card, a selfie with a card, screenshots of payments to them, and they reject every time, they can only take the money, and come up with a million prepositions to not pay, or are you protecting them?

Hello, Orest.

Did the casino specify why were your documents rejected? 

Regards, Jozef

Yes, it indicated that they say they do not wag numbers, etc.

here is the answer, but I do not have the name of the owner on the card !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

and there never has been - But CASINO SUCCESSFULLY TAKED MONEY FROM THE CARD TO WHICH THE OWNER DOES NOT !!!!!!!!!!!!!!!!!

For verification, you need to send the following documents:

• photo of the reverse side of the card 537541 ... 5646, where it will be visible exactly the first 6 and last 4 digits of the number, name of the holder and the validity of the card.

Hello. 

Could you provide us with some evidence to substantiate your claims (having card without the name of owner)?  
If you have a prepaid card you cannot use this card for withdrawal but there are other solutions.  

Best regards, Jozef

I understand you, but joi casino is in no hurry to answer, do you represent their interests here ?, then delete my complaint, such complaints on the Internet about millions of casino casinos will not spoil the picture. ALL THE BEST

Hello, Orest.

Casino.guru is an independent website and doesn't represent any casino. I recommend you read this article if you want to know more about our website.  

https://casino.guru/about-us

We need the required documents in order to better understand your case. Then, we will contact the casino and do our best to help you. Please, be aware that in case you fail to provide us with the required information within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.   

Best regards, Jozef

Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.