The player's unable to withdraw his money as he needs to wager his deposit. The complaint was resolved as the player received his money.
Joo Casino - The player's unable to withdraw his money.
Amount: €50
Joo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Joo Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I attach great importance to your casino rating.
Joocasino got 8.9 points from you.
I have at least 5-6 hours because of a payout of 50 euros after which desire and whim have to work like a slave in the live chat for my money.
I took screenshots of the last live chat conversation, would you please read it?
Will you understand my complaint.
That's coercion and bodily harm, whatever they feel like doing.
Automatic translation:
Public
Public
1 year ago
Hello tuncaykaya57,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you lose your previous deposit before you deposited again? When was the last time you spoke to the casino and what was it about?
If it's possible, please forward your deposit and betting history to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick
Thank you for your efforts and efforts.
I have sent my replies to nikokolas.b@casino.guru.
Do I have to re-enter it here?
Kind regards
Tuncay K****
Edited by a Casino Guru admin
Automatic translation:
