The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Joo Casino - Player’s struggling to withdraw his winnings.
Amount: €112
Joo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello Casinoguru Team,
I deposited €25 in the casino and wagered it with the bonus code ACTNOW. However, they refuse to pay out the money. In the chat I am told to choose a different payment method and cancel the payment.
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1 year ago
Dear DamianSt,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood correctly that you're experiencing difficulties withdrawing your bonus winnings due to the limited availability of payment methods.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello,
Of course I was able to deposit and withdraw in the past. However, there have always been problems with payments. The account is of course verified. Please clarify.
Kind regards
Damian S*******
Edited by a Casino Guru admin
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1 year ago
Translation
Hello,
The money arrived now. Casino Guru thanks for the support.
Many greetings
damian
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, DamianSt, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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