Joo Casino - Player reports interface issues leading to unwanted max bet.

Every game has a starting bet of $1-$2.

I used free spins on the 5th and again on the 6th.

The free spins are for wolf treasur. There is a pop up box to collect the spins and winnings after that you need to click OK to remove the box, but the OK button sits over the top of the machines spin button. This machine is also the only machine I have found so far that has a starting bet of $300 and by hitting the OK button it also spins the machine.

I made a complaint yesterday that went no where they blamed me saying I did it. But then it happened again today and noticed how it happened and complained again with the extra details of the machine been at a starting max bet and the fact the 2 buttons over lap each other.

This time they said I needed a screen shot to get a complaint but the only way to get a screenshot in by having free spin to witch they won't give me any and can't get any other way so in the end they told me sorry for the inconvenience and if I should come across it in the future to take a screen shot.

Dear makavle89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed with this case as it would be nearly impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

this is a pick of the buttons overlaying each other. And I will find the 2 transactions shortly just at work atm. I have sent these screen shots to the casino that said the forwarded it to a department but pretty sure they were just getting rid of me. And went looking some more for any other slot machine that has a starting bet at Max bet and still yet to find on.

Thank you for the screenshot.

Could you please advise what was your balance when you started playing the game?

Did you play with real money or bonus money?

Please forward your betting history in Wolf Treasure to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Dear makavle89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.