Joo Casino - Player has been experiencing difficulties withdrawing her winnings.

I have been playing this casino for a while - otherwise very happy. Tried to withdraw some funds for a change to see this works and is an option. Unable to withdraw. Joo stipulates most credit cards cannot be used. Live chat suggested I use a bank account instead which I did. Then got a message that minimum withdrawal was $400??? I want to play a casino that has a variety of games and be able to withdraw if I have a larger win. This exercise in attempting to withdraw (Inhabent withdrawn before) was simply to see if they would pay out. Unfortunately not. They will give you 101 reasons not to and imho that is not good enough for me to continue playing with them. I have had several payouts from other online casinos (larger than this) and was sad when those casinos were no longer available to Australian punters. So I was forced to change to another. Joo seems to fit the bill to newbies....until they try to withdraw any winnings, even a small amount. I will not recommend Joo to any of my online gambling friends. We are all remote and unable to access poker machines locally...hence online. They will not continue either with this casino and newcomers thinking that withdrawal of winnings are an option, think again. Avoid like the plague...unless you’re playing purely for fun. You can get plenty of those on Facebook. If you are in it for real money, give this mob a wide berth. Rip offs!!

Dear Debra,

Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players. If you would like to proceed with the complaint, I will need more details and information. Have you succeeded in withdrawing your funds at all? 

Additionally, please check our recommended casinos for Australian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Please let me know if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Debra,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.