Johnny Kash Casino - Player’s deposit has never been credited to her account.

I deposited 50 dollars now my account won't load it won't let me contact them or play, my bank is missing 50 dollars but I have no way to play or get a refund I have emailed them and no reply I'm worried I've been scammed!

Dear Rachel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used to deposit funds into your account? Could you please forward a receipt of the transaction? My email address is petronela.k@casino.guru. Ideally, you could forward any relevant communication too.  

However, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

My apologies this has now been fixed

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Rachel for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.