Jet Casino - Player's withdrawal is delayed.

I cant withdraw my funds, they said it takes up to 72 hours but already a loooot of time passed. Before this they asked me 10000 documents and call verification. I passe everything. Seems this web just wanna scam me. Please help me to solve the problem

Dear username,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I did not make withdrawal in the past. its first withdrawal

no i did not use any bonus

Dear username,

• Has your withdrawal been processed yet? Has the money reached your bank account?
• If the issue persists, could you please share your recent communication with the casino regarding the issue? My email is tomas@casino.guru

hi they didnt pay

Thank you very much, username, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear username,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Jet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Jet Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Hello, dear player and Casino Guru representatives! According to the paragraph 10.4 of our terms, The JET Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,

Jet Casino!

Dear Jet Casino,

Thank you for your response and for providing clarification on the matter.

Could you please confirm if I understand correctly that the ongoing investigation into the player's gaming activity is focused exclusively on their sports betting activities?

Hello, Casino Guru representatives! Additional verification is conducted in relation to the player's sports betting.

Best regards,

Jet Casino!

Dear Jet Casino,

Thank you for your prompt response.

Dear username,

I regret to inform you that, since your issue is primarily related to the sports betting section of Jet Casino, we are unable to provide the necessary assistance in this case. Unfortunately, we do not currently have a dedicated department to address issues related to sports betting, and therefore, we are unable to offer the expert perspective needed to conduct a thorough and detailed investigation of your case.

However, if the additional verification of your account related to sports betting activities is successfully completed and you continue to experience issues with the delayed payment, please feel free to reopen this complaint. We will then resume our investigation into the matter.

Thank you for your understanding.

Best Regards,

Kubo