The player's deposit did not arrive on his casino account for almost a week. The complaint was closed as the player continues the case with his payment provider.
JacksPay Casino - The player's deposit did not arrive.
Amount: $30
JacksPay Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.9
JacksPay Casino has a Safety Index of 2.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Made a Bitcoin deposit (not my first Bitcoin deposit with JacksPay) with my Coinbase wallet. I cut and pasted their deposit wallet address and 5 days later nothing still.
ive attempted to contact via email and ‘live’ chat and no responses. Coinbase shows the deposit as completed
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2 years ago
Dear fletchdawg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Thank you for your assistance on this matter, granted, it’s a small amount, but the first time out of many, that I’ve had any problems with a deposit
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2 years ago
Dear fletchdawg,
Be sure that after you contact the payment provider to also send some kind of payment confirmation to the casino as well. If both sides will know about the issue it must be only a matter of time before it would get resolved. Please let us know in case of any update.
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2 years ago
Dear fletchdawg,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
