A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.
JackpotCity Casino - Player faces withdrawal issue due to lack of options.
Amount: $480,000 CLP
JackpotCity Casino
Safety Index:Above averageSafety Index
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7.9
JackpotCity Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
I have tried numerous times to make a withdrawal, but I'm not given any options. I've only been notified that it has been denied. I'm unable to withdraw to my 'cuenta rut bco estado chile' account because the option is not provided. I've repeatedly tried to contact someone for assistance to no avail. I don't know what else to do, I just want to withdraw my money. They haven't sent any emails either, I am left adrift and am almost losing my money since there is no information provided on the page.
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8 months ago
Dear yoannamar74,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When was the last time you were in contact with the casino and what did you discuss?
- Could you share a screenshot of what options are presented for you when attempting a withdrawal?
Looking forward to hearing from you.
Best regards,
Tomas
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8 months ago
Translation
Hello
My jackpotcity account was verified I sent all the documents
I can't withdraw my earnings because it doesn't give me the option to transfer, it only gives the option. Savings and state bank check,
I have never been able to communicate with the casino, only through emails and boost and on one occasion an assistant but he did not understand Spanish, only English or Portuguese.
And it came to nothing.
At the time of deposit there are many options, but for withdrawal there are very few.
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8 months ago
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In bank transfer, I only have those two options, and neither works for state bank, it does not appear in this view
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8 months ago
Translation
Good morning, I downloaded skrill to see if it worked and yes, finally my money was deposited to my account, although it was not all, but I imagine that there must be some charge for the withdrawal, thanks to you because it was a light in the darkness, lending quick attention to my request, it leaves me satisfied and grateful, thank you very much..!!
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8 months ago
Dear yoannamar74,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
