The player from Australia created an account at this casino, but we have Australia as a restricted country. Our data was correct and the player didn't have any other problem, therefore we closed the complaint.
JackMillion Casino - Player’s questioning our list of restricted countries.
Amount: ??
JackMillion Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
It says on your site players from Australia cant play, I'm from Australia and I've been playing their for about 6 months
Public
Public
3 years ago
Dear Vicki,
Thank you very much for submitting your complaint. Our list of restricted and allowed countries is always based on the T&Cs and the list of countries in the registration form. I checked if we’ve made a mistake on our side. I didn’t find the list of restricted countries in the casino’s T&Cs, but I found the list of allowed countries and Australia is currently not one of them, but maybe it was available, when you created your account.
If there is anything I could help you with regarding this casino, do not hesitate to let me know.
Best regards,
Kristina
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