The player from Australia created an account at this casino, but we have Australia as a restricted country. Our data was correct and the player didn't have any other problem, therefore we closed the complaint.
JackMillion Casino - Player’s questioning our list of restricted countries.
Amount: ??
JackMillion Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
JackMillion Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
It says on your site players from Australia cant play, I'm from Australia and I've been playing their for about 6 months
Public
Public
4 years ago
Dear Vicki,
Thank you very much for submitting your complaint. Our list of restricted and allowed countries is always based on the T&Cs and the list of countries in the registration form. I checked if we’ve made a mistake on our side. I didn’t find the list of restricted countries in the casino’s T&Cs, but I found the list of allowed countries and Australia is currently not one of them, but maybe it was available, when you created your account.
If there is anything I could help you with regarding this casino, do not hesitate to let me know.
Best regards,
Kristina
