The player from Spain requested a withdrawal, but he later found out that his account has been blocked. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
JackMillion Casino - Player's account has been blocked.
Amount: €3,000
JackMillion Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I got a profit of 5000 euros without a bonus by depositing money
I managed to withdraw 1990 since it is the weekly withdrawal limit
Today, however, I try to access the casino and I cannot enter, a message appears that I do not have access
the username and password is correct
I contact customer service and they tell me that it is a management decision and they cannot give me more information
Automatic translation:
Public
Public
2 years ago
Dear cristofer6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you have passed the KYC verification?
Do I understand correctly that the casino has not explained the reason why your account has been blocked?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Buenas tardes
the casino contacted me yesterday the 3rd to tell me that they had made a transfer of the balance that I had in mind
I just received it
can you close the case
Cheers
Automatic translation:
Public
Public
2 years ago
Awesome news, cristofer6. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
