Jackbit Casino - The player is criticizing responsible gambling practices in the casino.

This site is a joke. I had a wrong crypto deposit (unfortunately I choose the wrong chain) Binance support told it's simply recoverable if they return the transaction. Jackbit support did nothing since 18th april. But what was the most shocking... I sent them an e-mail with the subject containing gambling addiction.

I asked them to block my account. They did nothing for more then 24 hours.

I contacted them via live chat later. The account has been blocked finally.

But still no answer since 26th april for my email inconnection with gambling issue.

I think it's unacceptable for a responsible gambling site. I am not sure if it's even fitting to the licence and laws which they must follow.

Dear atat11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackbit Casino.

However keep in mind that while we consider the self-exclusion due to a gambling problem as a mandatory tool for casinos to protect players, we accept the situation where the self-exclusion is not applied immediately.

We consider a delay of up to several business days to be acceptable under most circumstances, especially if the request was made via email or a message board.

Could you please advise if you were able to ask for the status of the self-exclusion of your account via casino live chat?

How much was your deposit in the casino and do you require any assistance in the matter?

Thank you very much in advance for your reply.

Best regards,

Tomas

Altogether my losses reached more than 1200 busd. After a withdrawal I deposited all again within a day. So if they take responsible gaming seriously this should be a sign for take action. And save the costumer.

Inconnection the missing deposit: simply it's not acceptable not to response for weeks. I also sent the transaction id which binance checked.

Do I understand correctly the transaction wasn't recovered by the casino and the casino didn't return the transaction back to you? Would you be able to send the communication you received from Binance, and any relevant communication (emails, chat transcripts) you exchanged with the casino regarding the issue? My email is tomas@casino.guru

Please note the rules and regulations regarding the self-exclusion are not universally applicable in all casinos. We find it acceptable when there is a reasonable delay between the time the request for self-exclusion is requested and the time it is applied by the casino.

Looking forward to hearing from you.

Hello all,

When a member requested to block his account in our casino, all functions were disabled in a reasonable timeframe. There are no actions from the member side after requesting the blocking of the account. Therefore, the casino was very responsible regarding your case.

As the member claims in the complaint, the funds were sent to the incorrect address, therefore casino couldn't assist with that

Best regards,

Dear atat11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the reply to the casino.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.