Jackbit Casino - Player's deposit seems lost.

Hi I made a bitcoin transfer to casino wallet 4 days ago. It cleared on blockchain same day.

It still has not credited to my casino account.

I can't get any replies to emails and when I got to chat and say I've got a deposit issue they hang up on me.

They say deposits and withdrawals are instant.

Why will this casino not answer anyone!!!! Unbelievable. Never experienced such terrible service.

Dear Jrossco79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward the transaction confirmation and any relevant communication (emails, chat transcripts) to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Thanks Tomas will send you transaction confirmation now

James

Thank you very much, Jrossco79, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Jrossco79,

This is Tomas, and from now on, I will be taking care of your complaint. I have reviewed your case, and I would like to invite Jackbit Casino to join the conversation and participate in the resolution of this complaint.

Dear Jackbit Casino,

Can you please provide an update on the status of the player's disputed deposit?

Best wishes,

Tomas

Hello all,

We need transaction hash to make sure that deposit was made correctly from the member side. If it is sent to the correct address, we would be glad to assist you regarding that

Regards,

Dear Jrossco79,

Can you please provide the casino with the transaction hash? Please let us know once you do so.

Thank you.

Kind regards,

Tomas

What is the transaction hash? I have emailed them a copy of the transaction so many times..... never had 1 reply

Please give me the email of someone at jackbit who will respond

Transaction hash is a unique string of characters given to every transaction that's verified and added to the blockchain. Usually, this information can be found in the payment history of that wallet.

Please send it to casino support from your registered email address and confirm with us once you do so.

Thank you.

Kind regards,

Tomas

is this the photo of the blockchain I sent you via email?

support@jackbit.com ? I have never once had a response from this email

Yes, you can see in the screenshot that there is a HASH ID number.

The casino's support email is: support@jackbit.com

Please don't send just a screenshot but put the HASH ID number in the message as well.

Let me know once you do so, and I will ask the casino to confirm receipt.

Thank you.

Kind regards,

Tomas

Thanks I have sent this and put the number in body of the email

Thank you, Jrossco79, for your confirmation.

Dear Jackbit Casino,

Could you please confirm that you have received the HASH ID from the player? And if that is correct, can you now locate the disputed deposit?

Thank you.

Kind regards,

Tomas

Dear Jrossco79,

Sorry for the inconvenience. The issue is now fixed and the amount was credited to your account

Casino Guru team, you can resolve the issue

Regards,

I've just withdrawn the funds so I do not consider it closed until that is processed

The funds are now showing and I would like this refunded but every time I withdraw jackbit keep rejecting it. Case is not resolved.

Dear Jrossco79,

Please, read T&C of the Jackbit Casino

"The deposited money is subject to a minimum 1x wagering prior to being withdrawn"

Regards,

I do no trust this casino. I do not want to play here. You've never replied to 1 email or request of mine. Its only because of casinonguru that youve credited my deposit. Please refund/let me withdraw this

Dear  Jrossco79,

Your request was checked by Jackbit Casino in a reasonable timeframe

It is up to you whether you want to keep playing or not

It is your right to use the rule: "In case the existing deposits are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in the amount of 20% of the amount transferred."

It must be issued by the official email, that is being used during registration

Best wishes,

Dear Jrossco79,

Could you please update us on your current situation? Have you decided to turnover your deposit 1x or accept the administrative fee of 20%?

Thank you.

Kind regards,

Tomas

Thank you Casino Guru for helping me in this situation against these sharks and totally dishonest casino. If it wasn't for you they would never had admitted my deposit. I have since requested them to close my account permanently. Again there has been no response. I do not want to play here ever again. The deposit has been turned over. Once they have closed my account permanently the complaint can be closed.

Thanks again casino guru for your assistance 🙏

Dear Jrossco79,

Kindly update us once you consider the matter resolved.

Thank you.

Kind regards,

Tomas

Yes resolved. Thank you again

Dear Jrossco79,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas