The player from Russia found their verified account blocked without any explanation, and technical support is not offering any feedback. The complaint was closed as the player resolved the issue with the casino.
Jackbit Casino - Player's access to account has been blocked.
Amount: $137
Jackbit Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Access to the account was blocked without explanation. The account has been verified. Technical support does not provide any feedback.
Public
Public
6 months ago
Hello exaggerate2020,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackbit Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? How much real money balance have you got left on your account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Hello Nick.
I think this complaint can be marked as resolved. Jackbit's representative responded to me in the discussion thread and helped me with my problem of account blocking and I withdrew the money. Thank you for your help.
Public
Public
6 months ago
Dear exaggerate2020,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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