The player from Switzerland faced issues with withdrawing money from the casino, as payouts were not processed on weekends and required waiting for office hours. This process felt unfair to the player. The Complaints Team clarified that it was common for withdrawals to take additional time, especially during non-business days, and advised the player to wait at least 14 days before escalating the issue. The player confirmed that the issue was resolved and requested to close the case. The complaint was marked as 'resolved' by the Complaints Team.
Interwetten Casino - Player's withdrawal is delayed due to payout policies.
Amount: 520 CHF
Interwetten Casino
Safety Index:HighSafety Index
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8.4
Interwetten Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
As this provider does not proceed payouts on weekend, they want you to reuse the amount that you would like to withdraw or you have to wait for the payout during days and they only do it during office hours. This is not fair.
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2 months ago
Dear Lapergola,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. Weekends are usually considered non-business days, so it's quite normal for providers not to process payouts during that time. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
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2 months ago
Dear Lapergola,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Hello,
thanks for your reply.
You can close the case.
best regards
Lorenz
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2 months ago
Dear Lapergola,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
