Ignition Casino - Player's winnings confiscated and account closed.

DONT PLAY AT THIS CASINO

I won a 127,953 jackpot on their wheel game and they paid me $25. I even sent them a picture of the winning spin. After I emailed them several times they disabled my account. I still get upset even talking about it I just don't want it happening to anyone else.

Dear 051673072470aj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Is the win visible in your game history? Please be aware that a solitary screenshot cannot be considered sufficient evidence.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

hello their im asking that you dont give up on my case. I cannot get to my gameplay because they disabled my account. I havent tried to get into it in a while(like a few months at least) so i will try again today. Please do not contact the casino until i see if i can get in. I love playing at my casinos and i dont want other casinos getting mad at me. So I agree with your decision to not contact them right now. Thankyou Angela

Hello 051673072470aj,

Have there been any developments since our last conversation, please? 

Dear 051673072470aj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.