Ignition Casino - Player’s account is disabled after withdrawal request.

My name is Dylan , and I recently won $1,150 from Ignition casino after depositing with crypto which successfully went through. Unfortunately, my account has been disabled a couple hours after I tried to withdraw my money through crypto. I am unable to access my winnings. I have been waiting a long extended period of time, when their customer service said the investigation team would only take 24-48 hours to review my account. I have all the necessary verification documents, including my license, ready to be submitted to resolve this issue as quickly as possible. I kindly request your immediate assistance in reactivating my account and processing my withdrawal. 

Thank you for your prompt attention to this matter. I was told once the investigation completes I would have access to my funds

Dear tylerskyjohnson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify when your account was disabled?
• Do I understand correctly that your account has not been verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account was disabled last Wednesday and yes I had completed the required wager requirement for said bonus this was my first time ever depositing and I only did it because my friend bugged the living hell out of me I have sent in the required documents for my account to be verified but unfortunately I’m still left with out an actual valid answer I don’t have a valid email account with yall so I’m using my best friends account but my name is Dylan

Thank you for your reply, tylerskyjohnson. Could you please clarify why don't you use your own email address? Did you use someone else's email address to create an account at this casino?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear tylerskyjohnson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.