The player from Australia has her Ignition Casino account temporarily disabled after concerns about unauthorized access. Despite providing her registered phone number during a chat with support to resolve withdrawal issues, she still cannot access her account even after the estimated time for re-enabling has passed.
Ignition Casino - Player's account has been closed for security reasons.
Amount: A$950
Ignition Casino
Safety Index:Below averageSafety Index
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5.8
Ignition Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 1h 22m 43s
Case summary
2 days ago
Public
Public
3 days ago
Hi,
My name is Susan S*****. I have been a part of ignition poker for 7-8months now.
I got this email
"It has come to our attention that someone other than you or an authorized user has attempted to gain access or information pertaining to your Ignition Casino account. We have temporarily disabled your Ignition Casino account as a safety measure to protect your account from any unauthorized activity. We ask that you contact our Financial Services department to discuss this matter and to have your account re-enabled."
I had some issues with my withdrawal not receiving OTP so I was chatting with the agent. He asked for my phone number and I gave him this number 0403..... which is registered in the Ignition casino account. I live in Australia so the number is +61403.... it's the same number with and without country code. He disabled my account because of this confusion.
Now its already more than their estimated time but still I cannot login to my account
Public
Public
2 days ago
Hello shresthasusan969,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ignition Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Since when exactly is your account blocked?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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