Now i get this response look at this 19:00:39Joseph Scott Jr
Why is it disabled????
19:00:47Joseph Scott Jr
What the real reason??
19:02:23Joseph Scott Jr
No answer???
19:04:19Joseph Scott Jr
Hello??
19:08:41Joseph Scott Jr
Come on now
19:12:25Joseph Scott Jr
This is wierd
19:12:35Joseph Scott Jr
No response
19:14:31Jeisy M.
Hello Joseph, my apologies, I was having some technical issues, I was unable to answer that chat.19:15:10Joseph Scott Jr
Now can you answer the question now??
19:16:16Jeisy M.
My apologies for the delay, Joseph, you were advised about the desicion, unfortunately I don't have the details.
19:17:05Joseph Scott Jr
And why not??19:18:58Jeisy M.
This decision was made after careful consideration of all the facts and we judge this decision to be final, unfortunately I don't have teh details about it, Joseph, my apologies.
19:19:23Jeisy M.
Is there anything else I can help you with today?
19:19:35Joseph Scott Jr
I want to know the real reason behind this
19:19:35Joseph Scott Jr
I want to know the real reason behind this
19:22:07Joseph Scott Jr
You guys closed my account for actually nothing
19:22:17Joseph Scott Jr
No real answers
19:22:41Jeisy M.
As I mentioned before, Joseph, you already has been advised of this, and the account will need to remain disabled, this decision to be final.
19:23:53Joseph Scott Jr
I will get the real reason behind this bad decision his is not fair
19:24:02Joseph Scott Jr
Im not giving up
19:24:46Jeisy M.
We are not achieving a mutual understanding and we are on a spot, where I have to transfer this chat. Please stay on the line.
19:24:48Joseph Scott Jr
There is something really going on with this site
19:25:34Joseph Scott Jr
No because i wan my account back with my money still intact
19:25:52Jeisy M.
has ended the chat.
19:25:52Jeisy M.
You'll be connected shortly.
19:25:52Katlen S.
joined the chat.
19:25:53Joseph Scott Jr
Why is my account disabled for soo long??
19:26:11Katlen S.
Thank you very much for patiently waiting.
This is Katlen, the supervisor on duty. How are you today?
19:27:13Joseph Scott Jr
My account has been disabled for no good reason for a year now and im searching for answers
19:28:41Katlen S.
I am so sorry you had to go through this. Let me clarify that this decision has been taken by the security department. The decision is final and I'm afraid that customer service has no power over this. Also, we have no details.
19:29:25Katlen S.
If you want to raise a complain about this decision I recommend you to send an Email to our dispute resolution department here:https://www.ignitioncasino.eu/dispute-resolution
19:29:27Joseph Scott Jr
Why no details i don't get it what's going on here
19:30:28Joseph Scott Jr
Soo now you gave me a link to dispute resolution
19:30:53Katlen S.
Joseph, I understand where you are coming from. After a full review of the activity in your account, the decision was made to terminate our business relationship with you and discontinue services and products offered. This was taken by another department, Customer service has no information in this regards.
19:31:47Joseph Scott Jr
I still don't get what are you people have to have hide??
19:33:09Katlen S.
Joseph, Customer service has no details about your account investigation. I am sorry but we can't help you.
19:33:21Katlen S.
May I assist you with something else?
19:34:06Joseph Scott Jr
That dispute resolution link is not working can you send it to me again
19:34:56Joseph Scott Jr
This is not over by the way
19:35:27Katlen S.
https://www.ignitioncasino.eu/dispute-resolution the email is disputeresolution@ignitioncasino.eu 19:36:48Joseph Scott Jr
This better be legit
19:38:28Katlen S.
It is.
19:38:45Katlen S.
Send your complaint to them and they wil reply.
19:38:49Katlen S.
Do you still need my help?
19:39:34Joseph Scott Jr
I just sent them an email im not real happy about this at all
19:40:23Katlen S.
I completely get you. I wish we could help you but it is not up to us.
19:41:17Joseph Scott Jr
Oh i will get everything back i am very determined to do so...19:43:19Katlen S.
I know it is quite stressful to hear the same thing over and over again but the reality is that there is no other information available we can provide. Anything else you need from me?19:45:08Joseph Scott Jr
I considered this i minor victory i will back playing some day or sooner
19:46:07Joseph Scott Jr
You gave me the link and that is good for me
19:46:42Katlen S.
Got it! Thanks for choosing us! Just before you go, expect a short survey to follow our chat. Please also feel free to leave any comments you have in the field provided. Your feedback is greatly appreciated. Have a good rest of the day!
19:47:44Joseph Scott Jr
Yeah you too
Now i get this response look at this 19:00:39Joseph Scott Jr
Why is it disabled????
19:00:47Joseph Scott Jr
What the real reason??
19:02:23Joseph Scott Jr
No answer???
19:04:19Joseph Scott Jr
Hello??
19:08:41Joseph Scott Jr
Come on now
19:12:25Joseph Scott Jr
This is wierd
19:12:35Joseph Scott Jr
No response
19:14:31Jeisy M.
Hello Joseph, my apologies, I was having some technical issues, I was unable to answer that chat.19:15:10Joseph Scott Jr
Now can you answer the question now??
19:16:16Jeisy M.
My apologies for the delay, Joseph, you were advised about the desicion, unfortunately I don't have the details.
19:17:05Joseph Scott Jr
And why not??19:18:58Jeisy M.
This decision was made after careful consideration of all the facts and we judge this decision to be final, unfortunately I don't have teh details about it, Joseph, my apologies.
19:19:23Jeisy M.
Is there anything else I can help you with today?
19:19:35Joseph Scott Jr
I want to know the real reason behind this
19:19:35Joseph Scott Jr
I want to know the real reason behind this
19:22:07Joseph Scott Jr
You guys closed my account for actually nothing
19:22:17Joseph Scott Jr
No real answers
19:22:41Jeisy M.
As I mentioned before, Joseph, you already has been advised of this, and the account will need to remain disabled, this decision to be final.
19:23:53Joseph Scott Jr
I will get the real reason behind this bad decision his is not fair
19:24:02Joseph Scott Jr
Im not giving up
19:24:46Jeisy M.
We are not achieving a mutual understanding and we are on a spot, where I have to transfer this chat. Please stay on the line.
19:24:48Joseph Scott Jr
There is something really going on with this site
19:25:34Joseph Scott Jr
No because i wan my account back with my money still intact
19:25:52Jeisy M.
has ended the chat.
19:25:52Jeisy M.
You'll be connected shortly.
19:25:52Katlen S.
joined the chat.
19:25:53Joseph Scott Jr
Why is my account disabled for soo long??
19:26:11Katlen S.
Thank you very much for patiently waiting.
This is Katlen, the supervisor on duty. How are you today?
19:27:13Joseph Scott Jr
My account has been disabled for no good reason for a year now and im searching for answers
19:28:41Katlen S.
I am so sorry you had to go through this. Let me clarify that this decision has been taken by the security department. The decision is final and I'm afraid that customer service has no power over this. Also, we have no details.
19:29:25Katlen S.
If you want to raise a complain about this decision I recommend you to send an Email to our dispute resolution department here:https://www.ignitioncasino.eu/dispute-resolution
19:29:27Joseph Scott Jr
Why no details i don't get it what's going on here
19:30:28Joseph Scott Jr
Soo now you gave me a link to dispute resolution
19:30:53Katlen S.
Joseph, I understand where you are coming from. After a full review of the activity in your account, the decision was made to terminate our business relationship with you and discontinue services and products offered. This was taken by another department, Customer service has no information in this regards.
19:31:47Joseph Scott Jr
I still don't get what are you people have to have hide??
19:33:09Katlen S.
Joseph, Customer service has no details about your account investigation. I am sorry but we can't help you.
19:33:21Katlen S.
May I assist you with something else?
19:34:06Joseph Scott Jr
That dispute resolution link is not working can you send it to me again
19:34:56Joseph Scott Jr
This is not over by the way
19:35:27Katlen S.
https://www.ignitioncasino.eu/dispute-resolution the email is disputeresolution@ignitioncasino.eu 19:36:48Joseph Scott Jr
This better be legit
19:38:28Katlen S.
It is.
19:38:45Katlen S.
Send your complaint to them and they wil reply.
19:38:49Katlen S.
Do you still need my help?
19:39:34Joseph Scott Jr
I just sent them an email im not real happy about this at all
19:40:23Katlen S.
I completely get you. I wish we could help you but it is not up to us.
19:41:17Joseph Scott Jr
Oh i will get everything back i am very determined to do so...19:43:19Katlen S.
I know it is quite stressful to hear the same thing over and over again but the reality is that there is no other information available we can provide. Anything else you need from me?19:45:08Joseph Scott Jr
I considered this i minor victory i will back playing some day or sooner
19:46:07Joseph Scott Jr
You gave me the link and that is good for me
19:46:42Katlen S.
Got it! Thanks for choosing us! Just before you go, expect a short survey to follow our chat. Please also feel free to leave any comments you have in the field provided. Your feedback is greatly appreciated. Have a good rest of the day!
19:47:44Joseph Scott Jr
Yeah you too