The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player withdraw his money.
IceCasino - The player struggles to withdraw his balance.
Amount: €2,000
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
October 5, I requested a withdrawal.
October 8, the withdrawal was rejected.
October 8, I requested a withdrawal again.
October 16, the withdrawal was rejected
On October 16, I requested a withdrawal again.
Nothing happened yet.
KYC is complete
Public
Public
1 year ago
Hello rifat62,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
My account was fully verified on October 10.
After this, they again demanded a salary specification, which I sent.
Despite notice before that the account was verified.
The last contact with the casinos was on October 16, where they confirmed that the withdrawal request has been accepted for processing.
Played with real money.
There are so many other casinos that pay out winnings on the same day, can't understand their actions.
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