IceCasino - The player struggles to withdraw his balance.

I saw the casino on tik tok and I registered, I started playing, depositing a total of 4,800 euros, I enter crazy time, the evolution game, and win 5000€, I request a Withdrawal, the first time they cancel it, it says that the account needs verification, I do the verification and they send me that the verification was done successfully, I am requesting a Withdrawal of 5,000 euros, no time again telling me to send him documents that I found the wealth. while I had asked on live again when instant Withdrawal takes place and in a few minutes the withdrawal takes place when I went to make a withdrawal they started canceling it for no reason and cause, I have sent everything account movements card movement to payroll and we are still waiting for second verification, first time I encounter such fraud.

Hello giorgosmox,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear giorgosmox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.