The player's withdrawal is delayed for a week. The complaint was resolved as the player received his winnings.
IceCasino - The player's withdrawal is delayed.
Amount: €230
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino usually pays out winnings within 2 to 5 business days. It's now 7 business days and the casino has a different excuse each time. The payout has been in process since 5/17/22....will not be processed any further.
Automatic translation:
Public
Public
2 years ago
Hello Dannyking74,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Did you use any new payment method during your last deposit or now during withdrawal?
Looking forward to your answer.
Regards,
Nick
