The player's withdrawal is delayed for a week. The complaint was resolved as the player received his winnings.
IceCasino - The player's withdrawal is delayed.
Amount: €230
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The casino usually pays out winnings within 2 to 5 business days. It's now 7 business days and the casino has a different excuse each time. The payout has been in process since 5/17/22....will not be processed any further.
Automatic translation:
Public
Public
1 year ago
Hello Dannyking74,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Did you use any new payment method during your last deposit or now during withdrawal?
Looking forward to your answer.
Regards,
Nick
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