The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player got paid out.
IceCasino - The player's withdrawal is delayed.
Amount: 5,000 R$
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Since the 11/24th, I requested the withdrawal of an amount of 5,000 reais and I was not paid, as they claimed that I had not verified the documents. Then I sent all my documents and so far nothing, I send a message and they tell me to wait and wait and be patient, but it takes a long time and a lot of incompetence. How can it take so long to do a three-document check? I just want my money that's all!
Automatic translation:
Public
Public
1 year ago
Hello fcgs005,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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