The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his money.
Hello
2/8 I requested the withdrawal so far nothing and every time I ask I get different answers as excuses as you can see 2 different messages, one came on the 15th, and the other today on the 18th.
Which should be believed.
Hej
2/8begärde jag uttaget hittills ingenting och varje gång jag frågar får jag olika svar som ursäktsom ni ser 2 st olika budskap , ena kom den 15e, och det andra idag den 18e.
Vilket ska man tro på .
Hello milad1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello milad1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Thank you milad1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you milad1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
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