The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his money.
IceCasino - The player's withdrawal is delayed.
Amount: €600
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello
2/8 I requested the withdrawal so far nothing and every time I ask I get different answers as excuses as you can see 2 different messages, one came on the 15th, and the other today on the 18th.
Which should be believed.
Automatic translation:
Public
Public
1 year ago
Hello milad1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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