IceCasino - The player's verification is delayed.

Hello,

So im

playing at ice casino and im waiting for KYC verification for over 3 weeks already, else i cant withdraw my money. Its taking too long and live chat only tells me to wait for weeks. Thanks

Hello Mihai93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, so since 8th i uploaded all my documents and they are just pending and like i mentioned, support only tells me to wait, last contact was on 21th and still the same and that they dont have a date

Dear Mihai93

The KYC procedure is not yet completed.

Please kindly refer to the e-mail with the document request.

Kind regards

Just now they sent it. Lets see thanks

But even so, last time they asked for something totally different.

Hello Mihai93,

Please do as the casino advises and forward them all the requested documents. Also please keep us updated.

Dear Mihai93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, i added the new documents they asked, but gave up, been over one month and eventually lost the money won as well.

Thank you Mihai93 for the update. As your balance is lost, we consider the complaint as irrelevant and will be closed.

Please do not hesitate to contact us if you come across any other trouble again.

Best regards,

Nick