The player's verification is delayed for over 3 months. The complaint was resolved as the player got verified and withdraw her balance.
IceCasino - The player's verification is delayed.
Amount: ??
IceCasino
Safety Index:Very highSafety Index
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9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good afternoon, I've been waiting for document evaluations for 3 months. My account is blocked, I can't deposit or withdraw. I've already sent 50 documents and nobody solves anything. Just have to wait.
Automatic translation:
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2 years ago
Hello nyquemarques,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Did you ever deposit into the casino or have any balance on your account?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Since the 04/07, my account is blocked for deposit, both are already approved, I don't have a balance because I played to lose because I gave up waiting. I get in touch every day and they just wait for an email that never arrives.
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2 years ago
Dear nyquemarques,
As long as you do not have any balance on your casino account, the casino can keep it closed forever if they decide to without any explanation.
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2 years ago
Translation
Well , land without law . That's why they steal. The rules are in favor of the casino so that people sink further and further.
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2 years ago
Hello nyquemarques
According to our records, your account is fully verified.
Is there any issue we could assist you with?
Thank you in advance!
Kind regards
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2 years ago
Translation
No, I can't make any kind of deposit. It is blocked for deposit. Any method is giving this. 
Automatic translation:
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2 years ago
Hello, nyquemarques
We've checked your profile, there are no limits applied from the casino side.
Please speak to support to get assistance re deposits.
Thank you in advance!
Kind regards
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2 years ago
Dear nyquemarques,
Did you do as the casino recommended? Is there any update regarding your deposits?
