The player's unable to withdraw his balance due ongoing verification. The complaint was resolved as the player received his payouts.
IceCasino - The player's unable to withdraw his balance.
Amount: €6,000
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good morning !
700 € paid in cash after a few hours I had 6000 €
Now I want to pay it out, my payment is being canceled Reason I should verify myself, I did it again after 48 hours, photo was taken with Iphone PRO, the picture is in excellent quality!
I hope you can help me!
Automatic translation:
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1 year ago
Hello patrickpatzak90,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hey Nick.
Today my identity card was confirmed, shortly afterwards the payment was canceled.
I should still provide proof of salary where the money came from.
Very strange, I've been trying to withdraw the money for 3 days.
Automatic translation:
Public
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1 year ago
Translation
Hello !
My verification was accepted , however I have been waiting for my withdrawal to be processed for 48 hours now .
They're trying to wait, I'll probably gamble away the money again...I don't think it's that great
Automatic translation:
Public
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1 year ago
Dear patrickpatzak90
All withdrawal requests are approved according to T&Cs of the Casino.
Should you believe any of the terms were breached - please kindly let us know.
Regards
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1 year ago
Translation
Hello dear Icecasino!
At the moment my payout is being processed, that's a new step!
I hope to get paid soon! 🙂
Automatic translation:
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1 year ago
Dear patrickpatzak90,
Please let us know as soon as the money arrives so we can move forward accordingly.
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1 year ago
Translation
Will I currently the "status" is being processed, I can no longer access the money, but that was almost 48 hours ago.
Automatic translation:
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1 year ago
Translation
updated :
My payout of 4999€ is still being processed on the date 27.03 3pm
My payment of 1002 € is on "success" (not yet confirmed on my account) date 28.03
I'm also wondering why my larger payout, which I listed the day before, didn't take place but the €1002 did..
Automatic translation:
Public
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1 year ago
Hello,patrickpatzak90
According to our records, all the transactions have been successfully completed.
Please expect the money clearance soon.
Kind regards
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1 year ago
Translation
I can confirm !
The money came into my account today.
Still, I wouldn't verify that complicated in the future.
I should share bank details OK
Proof of address OK
payroll ?
Absolutely not ok because of sensitive data.
Still great casino and won €6000 with €700!
Thanks !
Automatic translation:
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